Cancellation policy

Purchase Options & Cancellation Policy

At South Bay Whoop Repair, we operate on a scheduled drop-off and pickup basis. Because we dedicate specific bench time to every craft, we have established the following policies for cancellations and service purchases.

1. Service Purchases (Bench Fee)

  • The $60 Bench Fee is required to book your repair slot. This fee is non-refundable once the payment is processed, as it secures your place in our repair queue and covers the initial administrative setup.

  • If you need to reschedule your drop-off/meet-up, please provide at least 24 hours' notice. We will happily move your credit to a future date at no extra charge.

2. Order Cancellations (Products)

  • Before Fulfillment: If you purchase a new product (e.g., Flywoo parts, frames, or motors) and wish to cancel the order before we have met for delivery, you may do so for a full refund.

  • After Fulfillment: Once a product has been handed over during a meet-up, it falls under our 14-Day Factory Defect Return Policy and is no longer eligible for a standard cancellation/refund.

3. Repair Cancellations

  • Before Work Begins: If you drop off a drone and decide not to proceed with the repair before the diagnostic has started, we will refund the labor portion (if pre-paid), but the $60 Bench Fee remains non-refundable.

  • After Work Begins: Once the diagnostic or repair work has commenced, no refunds will be issued for labor or used shop supplies (solder, flux, heat shrink, etc.).

4. "No-Show" Policy

  • We value your time and ask that you value ours. If a meet-up is scheduled and you do not show up without prior notice, a $15 re-scheduling fee may be applied to your final invoice to cover the travel and wait time incurred.

5. Refund Processing

  • Approved refunds for canceled product orders will be processed back to your original payment method. Please allow 5-10 business days for the bank to reflect the credit.